Before taking delivery, always check the package for damage in transitIf the package has visible external damage, we recommend that you refuse to accept the shipment and then contact us at telephone number: +48 32 307 48 83.

How to complain about the goods:
We are obliged to provide you with products without defects, however, if the purchased goods have defects or do not conform to the description, please follow the complaint procedure below:

1. Send the complete and clean goods you are complaining about to us, together with the complaint form(download form) filled out legibly, to the following address: HYPER (complaints), 1 Gajowa Street, 43-100 Tychy, POLAND, (phone number for courier: +48 518-240-104).
2. Within 14 days of receipt of the shipment we will inform you by e-mail or telephone about the result of the complaint procedure.
3. If the complaint is accepted, within 7 working days from the date of the decision, we will compensate you for the costs incurred by: repairing the advertised product, sending a new copy of the product or refunding your money.

If you have any doubts, please feel free to contact us at e-mail: info@uvok.eu or by phone: +48 32 307 48 83.
We will give you tips on how to make a complaint quickly and smoothly.

How to return the goods:
The buyer has the right to withdraw from the concluded contract in writing without giving any reason within 30 days from the date of taking possession of the goods.

If you declare your withdrawal from the contract and return the purchased goods within 14 days, you are entitled to a refund to the bank account from which you made the purchaseIn case of withdrawal after 14 days, the funds will be returned to the gift card, which you can use in the Store for a period of 12 months from the date of return of funds to the card.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).

If you submit a statement of withdrawal by email, the statement should be sent to: info@uvok.eu

If the Consumer submits a statement of withdrawal by writing, the statement should be sent to the address:
HYPER (returns) 1 Gajowa Street, 43-100 Tychy, POLAND.

You can use the sample withdrawal form(download sample), but it is not mandatory.

In order to meet the deadline for withdrawal, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the deadline for withdrawal.

If you return your order in its entirety within 14 days, we will also reimburse you for the cost of delivering the goods to you in an amount corresponding to the cheapest shipping option offered by us.

Effects of withdrawal:
You will have to bear the cost of returning the goods.

The Buyer shall be liable for any diminution in the value of the returned Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the GoodsThe Seller reserves the right to claim damages against the Buyer to the extent permitted by applicable law.

Please send returns to:

HYPER (returns) spz o.o.
1 Gajowa St.
43-100 Tychy, POLAND
(phone number for courier: +48 518-240-104).

or transfer the item to us, immediately, and in any case no later than 14 days from the day on which you informed us about withdrawal from this contract.
The deadline is met if you send the thing back before the expiration of the 14-day period.

If in doubt, you are welcome to contact us at e-mail: info@uvok.eu or by phone: +48 32 307 48 83.
We will give you instructions on how to return the goods quickly and smoothly.

Disputes:
We make every effort to ensure that our customers are fully satisfied with their purchases.
In the event of any disputes between the Buyer and the Seller, the Buyer has the option of using out-of-court means of handling and investigating claimsThe Buyer may, among other things:

1. turn to the permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement,
2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute with the Seller,
3. obtain free assistance in resolving the dispute, using the free assistance of the county or municipal Consumer Ombudsman or a social organization whose statutory tasks include protection of consumers such as the Consumer Federation or the Polish Consumer Association